Cancellation Policy
Last updated: July 3, 2026
Requesting a Cancellation
If you need to cancel an order, contact us as soon as possible with your order number and the email address used at checkout. We will review the order status and confirm whether cancellation is still available.
Orders Already in Progress
Many genuine OEM parts orders are submitted to the manufacturer before they ship from our dealership. Once an order has been submitted, packed, shipped, or otherwise committed with the manufacturer, cancellation may no longer be available. If the order has shipped, it must be handled through our return process.
Special Order and Non-Returnable Items
Special order parts, electrical parts, painted parts, VIN-specific parts, and other non-returnable items may not be eligible for cancellation once they have been submitted or sourced. Contact us before ordering if you are unsure whether an item can be canceled.
Refund Timing
Approved cancellations are refunded to the original payment method. Your bank or card issuer may take several business days to post the credit after the refund is submitted.
Contact Us
To request a cancellation, email felicia.hanco@ccbmw.com or call 732.462.4881.