Frequently Asked Questions
Find answers to common questions about ordering genuine OEM parts from Cross Country Cycle.
Ordering & Shipping
Do you offer free shipping?
Yes. USA orders over $150 qualify for free shipping, excluding oversized and overweight items. If extra freight applies, we will contact you after the order is placed.
When will my order ship?
Please allow up to 48 hours for order processing. Orders placed after business hours on Saturday, or on Sunday or Monday, are normally reviewed on Tuesday. Many genuine OEM parts are supplied through the manufacturer before they ship from our dealership. Most orders ship within 5 to 7 business days after processing, and special order items may take up to 14 days to arrive to us before they can be shipped to you. Once your order ships, you will receive tracking information by email.
Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number. You can also check your order status by logging into your account.
Do you ship internationally?
Yes. International shipping rates are $45.00 for orders up to $100.00, $75.00 for orders from $100.01 to $500.00, and $99.00 for orders over $500.00. International orders must be paid through PayPal or Google Checkout; direct credit-card payment is not available for international orders.
What are your US shipping rates?
USA shipping is $7.95 for orders up to $75.00, $12.95 for orders from $75.01 to $150.00, and free for orders over $150.00, excluding oversized and overweight items.
Do you charge sales tax?
The current published tax rate for New Jersey orders is 6.625%. Orders shipped outside New Jersey are not currently listed for sales tax on the published tax table. Applicable tax is calculated at checkout based on the shipping destination and current tax rules.
What carriers do you use?
We ship via USPS, UPS, and FedEx. The carrier is selected based on package size and destination to ensure the fastest and most cost-effective delivery.
Parts & Fitment
Are these genuine OEM parts?
Yes. Cross Country Cycle is an authorized dealer. Every part we sell is genuine OEM, manufactured to the manufacturer's exact specifications and backed by the manufacturer's warranty. We do not sell aftermarket or third-party parts.
How do I find the right part for my vehicle?
Browse our catalog by selecting your vehicle's model and year. Our interactive schematic diagrams let you visually identify each part in the assembly. You can also use the parts search to look up a specific part number or name.
Fitment Disclaimer - Parts Fitment
We take care to provide accurate fitment information for every part we list; however, fitment listings are intended as a guide only and may not reflect all variations. Differences between model years, VIN breaks, regional specifications, and factory or aftermarket modifications can affect compatibility. Some models, especially within closely related trim or generation ranges, may have subtle changes that impact proper fitment. Customers are responsible for confirming that parts are correct for their specific vehicle prior to purchase. If you are unsure, we strongly encourage you to contact our team with your VIN so we can help verify compatibility. Returns due to incorrect fitment may be subject to return shipping and restocking fees.
What if my part is discontinued?
If a part is marked as discontinued, it is no longer in production. Contact us if you need help checking whether a replacement part number or suitable alternative is available.
Returns & Support
What is your return policy?
We accept returns within 15 calendar days of delivery. The part must be unused, in its original packaging, and in resellable condition. A 20% restocking fee applies to non-error returns. Electrical parts and painted parts are final sale unless they arrive damaged or defective. Installed items are non-returnable. See our Returns page for full details.
How do I return a part?
To start a return, email felicia.hanco@ccbmw.com or call 732.462.4881 with your order number and the reason for your return. We will respond within 1 to 2 business days with return instructions and a return authorization (RMA) number. Do not send returns without an RMA number.
What if I received the wrong part?
Contact us immediately; email felicia.hanco@ccbmw.com or call 732.462.4881. We will arrange a prepaid return label and ship the correct part at no cost to you.
How do I contact customer service?
You can reach us through our Contact page, by email at felicia.hanco@ccbmw.com, or by phone at 732.462.4881.
About
Are you an authorized dealer?
Yes. Cross Country Cycle is an authorized dealer, proudly serving customers in Metuchen, NJ.
What brands do you carry?
We carry genuine OEM parts for Ducati. Browse our catalog to find parts for your specific year and model.
Can I buy parts in-store?
Yes. You are welcome to visit our showroom at 911 Middlesex Ave., Metuchen, NJ, 08840. Please contact us before visiting to confirm the part you need is in stock and to check our current hours.
Do you offer installation services?
Cross Country Cycle has a full-service shop. Please email felicia.hanco@ccbmw.com or call 732.462.4881 to ask about installation and service work.
Still have questions?
Contact us at 732.462.4881 or felicia.hanco@ccbmw.com. We're happy to help you find the right part.