Terms & Conditions

Terms & Conditions for Sale of Products and Parts

• Prices displayed by Cross Country Cycle apply to online orders and do not include shipping unless stated otherwise.
• We may correct typographical errors, pricing mistakes, or calculation errors when they are discovered.
• Prices and availability may change without prior notice. If a pricing issue affects an order, we will contact you using the phone number or email address provided at checkout.
• We may decline or cancel an order when there is a justified business, safety, fraud-prevention, availability, or payment concern. When an order is canceled, we will make a reasonable effort to notify the customer.

Delivery Policy

Please allow up to 48 hours for order processing. Orders placed after business hours on Saturday, or on Sunday or Monday, are normally reviewed on Tuesday. Most orders ship within 5 to 7 business days after processing, depending on manufacturer availability and carrier timing. Special order parts may take up to 14 days to arrive to us before they can be shipped to you. We ship using USPS, UPS, and FedEx.

Payment and International Orders

For domestic orders, we accept the payment methods shown at checkout. International orders must use PayPal; direct credit-card payment is not available for international orders.

Damaged Shipments

Please inspect every delivery for missing, damaged, or incorrect parts as soon as it arrives. If a package is visibly damaged, refuse delivery when possible and ask the carrier to return it to sender. If a damaged package was left when you were unavailable, contact the carrier and notify us immediately so the issue can be documented.

Contact us right away if a shipment issue occurs. Missing, damaged, or incorrect-part claims must be reported within 30 business days of delivery. Lost or stolen package claims are handled through the shipping carrier.

Warranty

Warranty coverage is controlled by the manufacturer's policy. Please contact us before purchase if you have questions about warranty eligibility for a specific part.

What Is Not Covered

• Damage or corrosion due to accidents, misuse, or alterations
• Damage or surface corrosion from the environment such as acid rain, airborne fallout, stones, salt road hazards, hail, wind storm, lightning, floods and other natural disasters
• Normal wear, tear or deterioration such as discoloration, fading, deformation, blurring, etc.
• Replacement parts or accessories installed on any vehicle registered or normally operated outside of the United States, Canada, Puerto Rico, U.S. Virgin Islands, Guam, Saipan or American Samoa
• Parts installed on a vehicle in which the odometer has been altered, or on which the actual mileage cannot be readily determined
• Parts or accessories used in applications for which they are not designed
• Parts or accessories installed improperly by dealers or distributors other than the manufacturer
• Any part or accessory without proof of purchase or date
• Non-manufacturer replacement parts which dealers may sell or install on your vehicle
• Vehicles classified as a total loss and/or sold for salvage purposes or branded for any other reasons
• Removal of the vehicle from the warranty covered market for which it was produced

Governing Law

These terms are governed by the laws of the state of New Jersey. Any disputes shall be resolved in the courts of Middlesex County, New Jersey.

Contact Us

Questions about these terms? Email felicia.hanco@ccbmw.com or call 732.462.4881.