Return & Refund Policy
Last updated: July 3, 2026
Return Policy
Returns must be approved by our team and requested within 15 calendar days of delivery. Items must come back complete, unused, uninstalled, and in their original manufacturer packaging. If your order arrived with a damaged or incorrect item, keep the original shipping materials and contact us so we can help arrange the next step.
We cannot issue credit for parts that have been installed, mounted, modified, disassembled, damaged during installation, or returned without all original components.
Non-Returnable Items
Some items cannot be returned once purchased. These limits help protect safety-sensitive and finish-sensitive parts from being resold after handling or installation.
- Electrical parts
- Painted body panels and painted parts
- Parts that have been installed, used, or modified
- Parts with missing components or packaging
Liability
Cross Country Cycle is not responsible for installation mistakes or for labor, towing, rental, storage, or other incidental costs connected to installing an incorrect, defective, or unwanted part.
Refund Policy
After your authorized return arrives, we inspect it before a refund is issued. Inspections are typically completed within 48 hours of receipt. Approved refunds are credited back to the original payment method.
Banks and card issuers may take an additional 2 to 10 business days to post the credit after we submit the refund.
Return Authorization (RMA)
Please contact us before shipping anything back. All returns require a return authorization number. Returns sent without authorization may be delayed or refused. Authorized returns should be sent to 911 Middlesex Ave., Metuchen, NJ, 08840. Unless the return is due to our error, return shipping is the customer's responsibility.
Restocking Fee
A 20% restocking fee applies to approved returns that are not the result of our error. Core returns, when applicable, must be returned in the original manufacturer packaging and must meet the manufacturer's core return requirements.
Refunds for approved returns or cores are normally processed within 72 to 96 hours after we receive the return and confirm it meets the policy requirements. Your bank may still require 4 to 7 business days to make the credit visible on your account.
Freight Charges
Freight charges are not reimbursable unless the return is a direct result of our error.
Contact Us
To start a return, contact us at felicia.hanco@ccbmw.com or call 732.462.4881 to obtain an RMA number.